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View Article  Primary webserver down for a few
We're moving the main hosting server to a nice new machine which will cause a bit of downtime as we copy the last version of changed files on the system.

We are also changing IP#s which should be transparent to all as we'll update the DNS for the domains for which we provide this service and have a tunnel from the old machine to the new one while we work with the few people who handle their own DNS or have it hosted elsewhere. Will update as things progress.

Email should not be affected during this period.

Thanks,
-tom

UPDATE: We've completed the move and things seem to be working normally.
View Article  Slow Mail Delivery
We're seeing an issue with our spam filtering taking way too long to process messages which has caused quite a bit of mail to be backed up. We're working on the problem now and will post here when we have a better idea for how long it will take to empty the queue of messages.

UPDATE 9:49am PST: Mail continues to be handled painfully slow which means most messages are being queued for delivery. We're narrowing the problem but no ETA for a fix yet.

UPDATE 10:05am PST: We've identified a significant contributor to the slowness and fixed the situation. Mail is flowing through much more quickly now but but there is quite a bit in the queue that needs to be processed which could take an hour or more to complete. Will watch the the rate at which the queue empties for a bit and post an estimated completion time.

UPDATE 10:57am PST: Queue is emptying at a reasonable pace while also handling new inbound messages. I expect another hour or so for things to be completely caught up but will post here again as I get a better view on things.

UPDATE 11:38am PST: All queued mail has been delivered and things are functioning properly.

Thanks,
-tom
View Article  Upgrading Mail Server Hardware At 9pm PST
We have most folks moved over to the newer authentication scheme and will be doing the actual hardware switch tonight. It's exciting because we'll be giving ourselves tons of headroom as compared to the current system and with that extra processing power we'll be trying out more aggressive spam filtering techniques to reduce the noise in your mailboxes as well as increase your access speeds.

We'll be accepting mail throughout the hardware switch but in order to keep things synchronized properly we'll turn off the ability to check mail which should last for appx. 90 minutes. Hoping for sooner than that but we're giving ourselves a bit of a buffer. This will also affect the ability to add/remove/modify email accounts.

If we run into any notable problems we'll post here but with our prep work I'm fairly confident things will go smoothly.

Thanks!
-tom

UPDATE: We ended up with about 35 minutes of downtime for checking mail. All systems appear to be functioning properly and queued mail has been delivered. Thank you as always for your patience and certainly let us know if you have any problems: admin@vpop.net