Shortly after the previous post we were able to convince SBC to remove the block on mail coming from our network.  The issue remains tricky because they do not inform us when changes occur and tend to make decisions without investigating first (at least in our case).  So for now, the SBC problem is behind us.

Many VPOP customers have mail for their domain forwarded to the email account of their ISP and many of these folks use SBC (via Yahoo DSL, sbcglobal.net, etc.).  If you use SBC or one of its affiliates and your email is forwarded to your account, SBC is now blocking it.  We are working to get the problem resolved to the best of our abilities but it is largely out of our hands.  If you are experiencing bounced email message it would be best for you too to contact SBC and ask them to cease bouncing your domain's email.

For those of you with web hosting accounts which provides for POP3 mail, the problem can be remedied by removing the forwarding rule and retrieving the email directly from our servers with your favorite mail reader or our webmail system.  If you are unsure how to accomplish this, drop us a note and we'll get you started.